Work done was excellent. Customer service lacks a bit.

Very high quality work that I would recommend to anyone looking to improve their Beretta 92. The trigger job in a bag is great, I have that in a compact 92. The Custom Work is even better.

Thanks Much!

Okay. I sent both my stock Elite LTT and 92X Performance for a "tune up". What can I say, if you haven't already done so, send your Beretta to the folks at LTT to make an excellent pistol GREAT! Aimee, Shelby and Bill are really awesome!!! I can't thank them enough.

Damaged my px4 by carrying in hot humid weather with perspiration seeping into internals, had it cleaned and repaired, looks and runs great, thanks

I purchased a stock PX4 CC from a local shop. Knowing that Langdon had helped created the stock CC, I wanted to send it out for some custom work. The work turned out great. The trigger is super smooth and a very short reset. The cut and crowned NP3 barrel is beautifully done. Overall, if you own a PX4 and want to take it to the next level, definitely recommend and well worth the money.

The actual work performed on the gun is FIVE STARS. No question. I have ordered just about everything from LTT- Carry Bevel with NP3, and cerakote with cut and crowned stainless barrel, and short reach stainless trigger. My Beretta is now as custom as it gets with Wilson and Langdon parts as far as I am aware (other than the new LTT red dot addition).

The final product they sent back was superb! These guys really know what they’re doing and produce a fantastic product. My pistol is now a ”Frankenstein” combination of Beretta/ Langdon/ Wilson parts, and I am very happy with it. Wish I could upload a picture because it is truly beautiful, and I cannot find anything else that compares to it now.

However, there were a few issues with the process:

1) Work was promised to be on time in 6 weeks. I had confirmed this over email and was told “No Problem”. 9 weeks later my pistol arrives causing me to miss a very expensive trip that required the pistol that I sent in.

2) The order form I found online was unclear as to what exactly each item included. There also seemed to be 2 different forms available online, and the final order form they sent me was one that they had filled out themselves. It was definitely weird to be sent their completed form rather than the one that I had filled out from their website. I should have taken pictures or made copies of the order form I sent them, so that’s me being stupid. Lesson learned.

3) Because of the obtuseness of the order form, it was unclear what parts I needed to order separately and what parts would be included on the order. Because of this, I made several parts purchases that I requested to be added to the order.  It was a very disjointed process without a clear way to rectify changes and additions that I had requested.

4) Because of the disjointed process of the ordering system, one of the items that I had requested ended up not being done. This was NOT a big deal, but after 9 weeks of work I had assumed that the review process would be more thorough. I emailed their customer service about this and they blamed me for buying too many things from them. It was a little weird to be reprimanded by customer service for buying too many of their products. So, I was also surprised that since I was such a burden, they never called to finalize details. The work/parts cost me well over $1,000 and took them 9 weeks to complete, so you’d think there would be a 5 minute phone call to cement final details if the extra parts I purchased from them were such a burden to add.

5) Because of the lack of clarity and follow-up, LTT ended up doing A LOT of extra work on my gun that didn’t need to be done. I think it took me an hour of disassembly to remove the parts that they had installed that I had no interest in. I blame this on the order form, but if there had been any follow up it would have saved both of us time, and may have saved me a couple hundred dollars in parts that are just sitting in my range bag now.

Overall, everyone that I talked with at LTT was very polite, they got back to me usually within a day or two (and sometimes within the hour), and they responded to most of my requests. I was just disappointed with a lack of thoroughness and the extensive time that it took to complete the product.

LTT RESPONSE:

Thanks for the review, Michael. A few reminders. You ordered a gun you could not legally own because you live in California. You submitted and order and then emailed and or called over 23 email exchanges to add and change your order, including NP3 items that are 4-6 weeks out from delivery. Each time you added an NP3 item we didn't have in the CUSTOM order for YOU, the clock started over. We made this very clear to you. We are glad you are happy with your product, however, it's important to remember the constant changes that we continually tried to make sure we met AFTER your gun was in process.

Aimee